Privacy Policy – Wans Platform

Last Updated:
28/05/2026

Introduction

Welcome to Wans Platform and Application. We are committed to protecting your privacy and maintaining the confidentiality and security of your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect user data when using the application, website, or any services provided through Wans Platform.

By using the platform, you agree to this Privacy Policy and consent to the collection and processing of your data as described below.

Information We Collect

We may collect and process the following types of information:

• Name and personal account information
• Email address and phone number
• Profile information provided by the user
• Session and booking information
• Messages and conversations within the platform
• Usage data and performance analytics
• Device information, operating system, and IP address
• Any information or data shared by the user while using mental health support or therapy services

How We Use Information

We use the collected information for the following purposes:

• Creating and managing user accounts
• Organizing therapy sessions and support services
• Improving service quality and user experience
• Providing technical support and customer service
• Sending important notifications and updates
• Analyzing platform usage and developing new features and services
• Protecting the platform from misuse or illegal activities
• Complying with applicable legal and regulatory obligations

Confidentiality of Mental Health Data

Due to the nature of Wans Platform and its mental health services, users may share sensitive information related to their psychological, emotional, or health conditions. We handle such information with the highest level of confidentiality and privacy and use it solely for providing services and improving the user experience in accordance with applicable laws.

Wans Platform also implements appropriate technical and organizational measures to protect data from unauthorized access, loss, modification, or unlawful disclosure.

Sharing of Information

We do not sell or rent personal data to third parties.

Information may only be shared in the following cases:

• With the user’s explicit consent
• When required by law or official authorities
• With service providers or technical systems assisting in operating the platform, subject to confidentiality obligations
• When necessary to protect the safety of the user or others in emergency situations or where legal or medical intervention is required

Session Recording

Psychological, audio, or video sessions are not recorded within the platform unless explicit and clear consent is obtained from all concerned parties.

Users and professionals are prohibited from recording or republishing any session or private content without prior authorization.

Data Retention

We retain user data for as long as the account remains active or as long as necessary for operational, legal, or regulatory purposes.

Certain data may be deleted, anonymized, or restricted upon user request or as required by applicable laws.

User Rights

Users have the right to:

• Access their personal data
• Request correction or updating of information
• Request deletion of their account and related data
• Withdraw consent for data processing where legally applicable
• Opt out of marketing messages and notifications

Cookies & Similar Technologies

Wans Platform may use cookies and analytical tools to improve platform performance, understand usage patterns, and personalize the user experience.

Children’s Privacy

The platform is not intended for children below the legal age applicable in the user’s country unless parental or legal guardian consent and supervision are provided where required.

Disclaimer

Wans Platform aims to provide psychological support and improve quality of life; however, it is not a substitute for direct medical diagnosis, specialized psychological treatment, or emergency services.

If you are experiencing an emergency or are at risk of harming yourself or others, please immediately contact emergency services or the appropriate authorities in your area.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes through the application or website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Email:
info@wanastherapy.com